Shipping
Available rates and methods are shown at checkout. Tracking is provided when supported by the carrier.
Shipping & Returns
What happens after you place an order.
This policy is an operational draft and should be updated with your final processing times, carriers, and return window before launch.
Preparing your tea
Orders are generally prepared in the order received. Processing time is separate from carrier transit time. Vacation, holiday, and high-volume drop periods may extend normal fulfillment times.
Damage or mistakes
Contact us promptly with photos if an order arrives damaged, incorrect, or missing an item.
Consumable returns
Opened tea generally cannot be returned for food-safety reasons. Unopened returns require prior approval.
Addresses, delays, and refunds
- Customers are responsible for entering a complete and accurate delivery address.
- Contact us immediately if an address needs correction. Changes may not be possible after fulfillment begins.
- Carrier delays after acceptance are outside our direct control, but we will help review available tracking details.
- Approved refunds are returned to the original payment method and may take additional banking time to appear.